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CRM

How to choose a CRM, keep it fed and get value from it, and what to do with the context that never reaches it.

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  • CRMOctober 27, 20267 min read

    AI-powered CRM: what actually changes in day-to-day sales

    What Salesforce, HubSpot, Microsoft, Pipedrive and RD Station say their CRM AI does today, what it needs in data and what still depends on the team.

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  • CRMOctober 27, 20265 min read

    Why reps don't update the CRM, and how to capture context anyway

    Most of a rep's week already goes to non-selling work, so CRM updates slip. Here's what gets lost when logging waits, and how to capture context while the conversation is still fresh.

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